Did the computer enter standby (suspend) mode, hibernate mode, or sleep mode while the Rubix was connected? Connection issues can occur with an audio interface (such as the Rubix) if a computer falls asleep while connected.If using a USB power adapter, be sure that it's supplying 5 volts. Is the included USB cable being used? Some commercially available USB cables do not meet the requirements of the USB standard, and this may prevent the Rubix from operating correctly.īe sure that the USB port that the Rubix is connected to is supplying at least 500 mA of power or higher.Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility. Do not connect to a USB hub while troubleshooting.īe sure that you are connecting to a USB 2.0 port on your computer or a USB 3.0 port with backwards compatibility. If system monitoring software such as anti-virus programs are installed on your computer, close them while troubleshooting.Ĭonnect directly to your computer via USB. The following article addresses general connection, noise and input/output audio issues:īe sure to log on as a user with administrative privileges on your computer.Ĭlose/turn off system monitoring/anti-virus software when installing the driver-such as the Norton software you have installed.
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